TERMS AND CONDITIONS OF USE OF THE WEB PAGE OF TRUCCOS FASHION SAS

This page establishes the 'Terms and Conditions' under which the user uses the website www.truccos.com.co (hereinafter, "the website" "the website" or "the page") owned by TRUCCO'S FASHION SAS legal entity, identified with Nit. 811.038.011 - 8, whose main address is Carrera 56 No. 46 - 49 Local 902, in the municipality of Medellín - Antioquia, with contact telephone numbers (+574)5122312, (+574)5120440, (+57) 3006541508 and email accountingtruccos@hotmail.com. (hereinafter TRICKS).

The access, use and/or purchase of any of our products on the website, attributes to whoever accesses the condition of user, accepting, from that very moment, fully and without reservation, these terms and conditions as well as the particular conditions that complement , modify or replace the general conditions and policies referred to in this document and/or available through hyperlinks when this happens, in relation to all the services and contents of the website, for which this will be understood as an unequivocal conduct of acceptance of the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Due to the foregoing, TRUCCOS requests the user of this site to carefully and carefully read these terms and conditions, as well as the privacy policy, before starting their registration, exploration or use. If the user does not agree with all the terms and conditions of this agreement, its content, the conditions of use of the website or the legal notices, then they must refrain from accessing the website or using any of the services hosted on it. since you accept that the only available solution is to stop using the TRUCCOS website.

The user acknowledges having read and understood these terms of use and agrees to abide by them and comply with all applicable laws and regulations that are part of Colombian law. In addition, when the user uses any service provided on this site, for example "chat", suggestion boxes, purchase button, shopping cart, contests, it will be subject to the rules, guidelines, policies, terms and conditions applicable to said service . .

Any new features or tools added to the website will also be subject to the terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change or replace any part of the terms and conditions without prior notice and at any time, at the sole discretion of TRUCCOS by posting updates and/or changes on our website. It is the user's responsibility to check this page periodically for changes. The continued use of the page or access to the website after the publication of any change constitutes acceptance of said changes since, as of the date of modification of these terms and conditions, all the operations that are celebrated between TRUCCOS and the user will be governed by the modified document. Likewise, the design, presentation or configuration, registration requirements or use of the website may be modified in the same way, without this generating the right to claim or indemnify in favor of the user or visitor.

The store is hosted on PRESTASHOP. They provide the online electronic commerce platform, which allows us to sell our products and services, so it is also a condition to use it to accept the terms and conditions established by the third party, as well as the use of personal data from it. .

This site is controlled and operated by TRUCCOS (owner of the TRUCCOSJEANS brand in Colombia) from its offices located in Colombia. TRUCCOS is not responsible for the material on this site being appropriate or available for use in Colombia and other countries, access from territories where its content is illegal being prohibited. Those who decide to access this site from other countries do so on their own initiative and it is their responsibility to abide by applicable local laws. Any claim in relation to the use of this site and the material contained therein is governed by the laws of Colombia

Using the site improperly, misrepresenting a user's identity, using purchasing agents and carrying out fraudulent activities on the www.truccos.com.co site is prohibited. Website dedicated to electronic commerce through which products are sold that are delivered in the Republic of Colombia and abroad, after verification by TRUCCO'S.

Headings used in this agreement are included for convenience only and do not limit or affect these terms.

1. Definitions

To facilitate the understanding of these terms and conditions of use of the TRUCCOS website, it is necessary to clarify the meaning of the following words:

1. a) Contents. They involve all forms of information or data that are disclosed on the website, among which are: texts, images, photos, logos, designs, animations.
2. b) Intellectual Property Rights. They refer to all property rights of the information of TRUCCOS or of any person who is the legitimate owner, such as: distinctive signs, trademarks, slogans, ensigns, logos, domain names, copyrights, databases, designs, content or any other work or intellectual creation linked to the purpose, operation or performance of the TRUCCOS website.
3. c) Internet. Communication tool with tens of thousands of computer networks linked by the TCP/IP protocol. Multiple services can be used on this network, such as emails, www, etc.
4. d) Website. Hypertext or hypermedia result provided by a www browser after obtaining the requested information. Its content can range from a short text to a voluminous set of texts, static or moving graphics, sound, etc.
5. e) Publish. Make a document viewable from the website.
6. f) Services. These are the online aids that TRUCCOS currently provides or intends to provide in the future to users, through this website, such as publication of news or activities of commercial management; online procedures; inquiries; forums and mailbox for complaints and claims, registration of clients or marketers, location maps, request for orders, catalog of collections, acquisition of merchandise, among others.
7. g) User or Client. It is the natural or legal person or entity of any nature that enters the TRUCCOS website to access, register or register to receive a TRUCCOS service for any reason, search or consult information of interest.
8. h) Link. Link in English. Hypertext pointers used to jump from one piece of information to another, or from one web server to another, when browsing the Internet.
9. Industrial Property and Copyright

All trademarks, banners, logos, names and any other distinctive signs, as well as utility models and/or industrial designs and other elements of intellectual property inserted, as well as all computer, graphic, advertising, photographic, multimedia, audiovisual and/or design, as well as all content, texts and databases made available to you, used and/or displayed on this site are the exclusive property of TRUCCOS and in some cases are the property of third parties who have expressly authorized to the website www.truccos.com.co for its use and/or exploitation.

Similarly, the use in www.truccos.com.co of some content owned by third parties is expressly authorized by law. All the contents in www.truccos.com.co are protected by the regulations on copyright and industrial property, national and international in force on the matter that are applicable to it.

Nothing in www.truccos.com.co may be interpreted as granting or granting any title of authorizations, licenses or any other right to use or dispose of industrial property in any way, without the written permission of TRUCCOS or the owner of the rights of Item.

Except as expressly provided in these terms and conditions, any act of copying, reproduction, modification, alienation, exhibition, creation of derivative works, sale or distribution, exhibition of the contents, in any way or by any means, including, but not limited to, is prohibited. not limited to, electronic, mechanical, photocopying, recording or any other means, without the prior written permission of TRUCCOS or the copyright holder.

In no case do these terms and conditions confer rights, licenses and/or authorizations to carry out the acts described above. Any unauthorized use of the contents will constitute a violation of these terms and conditions and the current regulations on trademarks, copyrights and/or other applicable national and international intellectual property regulations. TRUCCOS grants the user a personal, non-transferable and non-exclusive license and right to display www.truccos.com.co on the screen of a computer or PDA device under its control.

Any unauthorized use will constitute a violation of these terms and conditions and the current national and international regulations on Industrial Property and will give rise to the corresponding civil and criminal actions.

3. Limitation of liability of TRUCCOS

TRUCCOS does not assume any responsibility for any loss or damage, including but not limited to damages or losses caused by any use of (or inability to use) the portals, use of (or inability to use) any portal to which the User makes ' hyperconnection ' (hyperlink) from our portals, performance failure in execution, error, omission, interruption, defect, delay in operation or transmission, computer virus or line failure. Under the terms indicated here, the use of the website will be carried out under the sole and exclusive responsibility of the user, except for the responsibilities established in the Colombian public order regulations.

This responsibility will extend to the use, by the user or any third party, of any password or similar assigned to access the seb site or any of its services. Notwithstanding the foregoing, TRUCCOS reserves the right to deny at any time and without prior notice, access to the seb site, to those users who fail to comply with the Terms and Conditions established herein.

TRUCCOS assumes no responsibility for the information provided on the website, including, but not limited to, that referring to notes of interest, opinions, concepts, events, regulations, etc. This website is provided to you on an 'as is' and 'as available' basis and, consequently, TRUCCOS makes no warranties of any kind, express, implied or otherwise. Therefore, TRUCCOS is not responsible for any interruption in the service of this website, inaccuracy, error, inaccuracy that may arise in its content. The server may be disconnected without prior notice, TRUCCOS will do everything necessary to ensure that the impact of maintenance tasks is as minor as possible.

Neither TRUCCOS nor any other party involved in the creation, production or delivery of this website will be responsible for maintaining the material and services made available to you on this website or for providing corrections, updates or versions related to it. TRUCCOS may unilaterally and without prior notice modify the content whenever it deems appropriate, the structure and design, as well as modify or eliminate the services, content and conditions of access and/or use of the website. TRUCCOS does not control or guarantee the absence of viruses or other elements in the content that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.

As a result of the above, TRUCCOS will not be responsible for any damage caused by virtue of any alteration that has been made to the download materials or files supplied directly by the entity.

The legitimacy of the intellectual or industrial property rights corresponding to the content provided by third parties is the sole responsibility of the third parties that provided the document, and therefore TRUCCOS is not responsible in any way for its content or any violation that may arise from the publication of such content.

Likewise, the user, by accepting these terms and conditions, declares that the fact of benefiting from, using the services of the website or appearing registered or named as a distributor or marketer of TRUCCOS does not configure a relationship with TRUCCOS of a labor nature or of a Mercantile Agency, Unless there is an express contract to that effect, the User waives the right to make a judicial or extrajudicial claim in this regard.

4. Accuracy, completeness and timeliness of the information

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the website. You agree that it is your responsibility to monitor changes to the website.

The correct display is subject to the resolution of the screen of the computer or mobile device used by the client to enter the website (computer, tablet, smartphone, or any other). Likewise, the photos of TRUCCOS products are taken in photographic studios and scenarios that have varied lighting, in addition to the exterior, their brightness to a greater or lesser amount can generate variations in the real colors of the product, making them win or lose. strength in its intensity.

We do not guarantee that all the product display variables and the perception of the same that each buyer may have, are identical to what is developed by TRUCCOS.

5. Use and access to the portal

Any person with internet access and through the use of a browser, either through a mobile device or a computer, can access the information contained within the web page. Notwithstanding the foregoing, the website may have exclusive functions, sections or areas whose access will be enabled only for its registered users or for those who meet the conditions established in the portal or any other parameter considered by TRUCCOS.

The use and registration as a user of the website is available only to those persons who have already reached the age of majority in accordance with the Laws of the Republic of Colombia or to legal entities duly represented and whose registration may be subject to verification. . It is essential to register as a user of the website the full and unreserved acceptance by the user of both the treatment corresponding to their personal data in accordance with the personal data processing policy, as well as each and every one of the terms and conditions . of use established by TRUCCOS when filling out the registration form or when making any type of purchase through our portal. Any violation of the terms and conditions mentioned herein will empower TRUCCOS to terminate, suspend or prevent the user's access to the portal and/or other services related to or offered by TRUCCOS.

6. Conditions of access to the online store

The services offered by TRUCCOS are only available to people of legal age who are in full capacity to contract. Taking into account the foregoing, minors must refrain not only from using the portal, but also from supplying their personal data to the databases or spaces offered by our site. In the event that the guardian or representative of a minor discovers that the website is being used by a user without the ability to contract, they may contact through the information provided in this document in order to remove the data information of the minor from our databases .

You may not use our products or our website for any purpose that is illegal or not authorized by Truccos. You also may not, in the use of the service, violate any laws in the user's jurisdiction (including, but not limited to copyright or intellectual property laws.

The user must not transmit viruses or any code of a destructive or malicious nature. Misusing the site, misrepresenting a user's identity, using buying agents, and engaging in fraudulent activities on the website are prohibited. Failure to comply or violate any of these Terms will result in immediate termination of services and possible legal action.

7. General conditions of the sales contract

Through the acceptance of these terms and conditions, the user understands that the type of contract to be concluded between the parties is a consensual, bilateral, onerous and typical contract of sale through which TRUCCOS undertakes to transfer ownership of a (some ) product(s). ) and/or service(s) in your favor (the buyer) in exchange for the latter paying a price in money

TRUCCOS reserves the right to refuse the provision of service to any person, for any reason and at any time.

The User understands that your personal data (not including your credit card information or other form of payment), may be transferred unencrypted and involve (a) transmissions through various networks; and (b) changes to conform or adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The user agrees not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of the service, or access to the Service or any contact on the website through which the service is provided, without the express written permission from us.

8. Purchase procedure and improvement

To make a purchase, the user must follow these steps:

1. To search for the product you want to buy, you can do so by browsing through the website or using the search bar.
2. Choose the product that the user wants, and add it to the shopping cart by clicking on the BUY button.
3. Once the product has been added, you can continue browsing and adding the additional products you wish to purchase to the cart.
4. When all the products to be purchased have been added to the shopping cart, the user must go to it (it is in the upper right part of the portal). The user must verify the products that he has added in the shopping cart and click on CHECKOUT.
5. Fill out and verify personal data and delivery data.
6. Choose the payment method you want and carry out the procedure in the redirection generated by the site, depending on the chosen payment option.
7. Check the purchase confirmation message and wait for the confirmation email.

The contract for the sale of TRUCCOS products is perfected only when the client presents the purchase offer and makes the payment according to the payment methods offered by TRUCCOS on this website, according to the offer of products made by TRUCCOS.

In no case, TRUCCOS will be obliged under any circumstances to accept a purchase offer. The minimum quantity of products for purchase is 1 unit. The maximum number of products for purchase is 23 units.

9. Prices

The prices of our products are subject to change without notice. The total value of the purchase will be made up of the following items at the user's expense: value of the product and taxes. The value of the shipment is not included in the value with which the products are displayed, since it depends on the place of destination to which the product must be sent, but said shipping costs will be agreed separately at the end of the transaction, informing their value to the user.

The prices and availability shown on the website are applicable only to purchases made through the website. Due to the online updating nature of the website, the price or availability of a product may change at any time without notice. The price will be in force at the time of confirming the order in the order form on the website.

10. Payment Terms

Once the order is confirmed, it will be automatically redirected to the payment gateway. There you must follow the corresponding payment process. TRUCCOS does not store financial information of customers. All orders within Colombian territory will be displayed and processed in Colombian pesos (COP).

11. Means of payment

Payments made in accordance with these terms and conditions will be made through the means of payment available on the website. Confirmation of transactions through the portal is subject to authorization by credit card systems or online bank transfer systems available on the site.

The user acknowledges and accepts that the website does not control in any way the pages on which transactions are made through credit cards or online bank transfers. Consequently, in no case TRUCCOS will be responsible for the handling of the information that the user must provide to the banking entities on the occasion of carrying out said transactions. The foregoing, given that handling the transmission and archiving of the aforementioned information is the exclusive responsibility of the banking and financial entities to which the cardholder or user is affiliated.

Likewise, it is important to highlight that TRUCCOS will not be responsible for the efficient and secure operation of the portals or payment platforms used to carry out the payment transactions for the products and services offered by the website. The user will hold TRUCCOS harmless with respect to any action, claim or controversy that may arise between the user and the online payment portals or similar.

TRUCCOS controls all orders placed in order to avoid abusive practices and fraudulent purchases. We reserve the right not to make a delivery or to process the order of a customer who has not fully or partially paid for a previous order or in which there is a dispute with the owner of the credit card or debit card.

11.1. I pay with credit card

The credit card must be authorized by the issuing bank for Internet purchases, in addition, the user must verify and correctly enter the card data: franchise, expiration date, complete number and security code field.

Users are warned to validate the value of the products to be purchased with the credit card quota or fund. All banks carry out a process of validating the truth of the purchase and card, the times vary depending on each bank, in this case, the time of approval of the order is borne by the issuing bank of the card, these validations and approvals, not are the responsibility of TRUCCOS. The delivery time will begin to run once the bank approves the payment.

11.2. Payment with discount coupon

The coupon must be made effective in the shopping cart of the portal, the user must select the option "add discount coupon" or the one that takes its place and enter the discount coupon code in the corresponding box and click on the add button. If the coupon is approved by the system, the value of the account will be readjusted so that the user can proceed to pay the surplus through the chosen payment method. The user must enter the coupon code correctly, respecting uppercase, lowercase and numbers.

11.3. Face-to-face payment in cash.

TRUCCOS reserves the possibility of granting or not the possibility for the user to make the payment in person in cash. For this purpose, TRUCCOS will separate the garment, but the sale will not be confirmed until the order is paid in full at the points assigned to do so in person and within the stipulated time to do so, which will be forty-eight (48 ). hours from the moment the products are separated and the coupon or code is available to make the purchase in person. If the aforementioned term is fulfilled and the product was not paid, the garment will return to the stock of the virtual store www.truccos.com.co. If the face-to-face purchase process of the product is completed between the stipulated dates and in the assigned establishments, the product will be dispatched once TRUCCOS is informed of the payment.

TRUCCOS is not responsible for the payments of products and shipments outside the stipulated times to do so in face-to-face sales.

Payment in person at TRUCCOS will only be for the Metropolitan Area via Whatsapp, on the customer service line +57 3148651454 and is subject to product availability verification by the advisor. The user will agree with the advisor on the day and date of payment (no more than 5 business days) and will go to the TRUCCOS facilities on the specified date, with the advice of the customer service person, make the payment at the company's facilities and take the product. In the virtual store www.truccos.com.co the payment gateway is PayU, and it has face-to-face payment in Baloto, Efecty and Banks and it is PayU who automatically informs of the accepted payment once it has been received, the Cancellation of the order if the payment deadline (5 business days) has expired or if the payment was rejected for another reason.

12. Right of Withdrawal

As stipulated in article 47 of Colombian Law 1480 of 2011, the conditions to exercise the right of withdrawal will be those described below:

“In all contracts for the sale of goods and provision of services through financing systems granted by the producer or supplier, sale of timeshares or sales that use non-traditional or distance methods, which by their nature should not be consumed or have not started to be executed before five (5) days, the right of withdrawal by the consumer will be understood to have been agreed <sic> In the event that the right of withdrawal is used, the contract will be terminated and the money that the consumer must repay consumer would have paid.

The consumer must return the product to the producer or supplier by the same means and in the same conditions in which he received it. Transportation costs and others involved in returning the good will be covered by the consumer.

The maximum term to exercise the right of withdrawal will be five (5) business days counted from the delivery of the good or the conclusion of the contract in the case of the provision of services.

The following cases are excepted from the right of withdrawal:

1. In contracts for the provision of services whose provision has begun with the agreement of the consumer;
2. In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control;
3. In contracts for the supply of goods made according to the consumer's specifications or clearly personalized;
4. In contracts for the supply of goods that, due to their nature, cannot be returned or may deteriorate or expire quickly;
5. In betting and lottery service contracts;
6. In contracts for the acquisition of perishable goods;
7. In contracts for the acquisition of goods for personal use.

The supplier must return all sums paid to the consumer in cash without proceeding to make discounts or withholdings for any reason. In any case, the refund of the money to the consumer may not exceed thirty (30) calendar days from the moment in which he exercised the right.

Notwithstanding the foregoing, and in order to execute the right of withdrawal THE CONSUMER must meet certain general requirements, which are detailed below :

12.1. General Conditions for a Withdrawal

 

• The product must not be damaged or damaged by actions attributable to the user.
• The product must have labels, bill of sale, accessories and packaging. originals (including manuals, user guides, guarantee certificates, etc.).
• The product must not show signs of use, dirt or wear.
• The product must not be more than FIVE (5) business days from delivery.
• The purchased product must not incur the aforementioned exceptions to withdrawal.

12.2. Retract Logistics Conditions

• The consumer must return the purchased product by the same means and in the same conditions in which he received it. Transportation costs and others involved in returning the good will be covered by the consumer of the product.

12.3. Refund Refund Conditions

• In the event that the product complies with all the conditions stipulated in Law 1480 of 2011, TRUCCOS will proceed to return the money, without any discount or deduction, within a maximum period of thirty (30) calendar days from the moment in which the consumer exercised the right.

13. Reversal of payment

Colombian law provides that in sales made through electronic commerce mechanisms, such as the Internet, and a credit card, debit card or any other electronic payment instrument has been used to make the payment, the participants in the payment process must reverse the payments requested by the consumer when it is the object of fraud, or corresponds to an unrequested operation, or the purchased product is not received, or the delivered product does not correspond to what was requested or is defective. The bank is responsible for complying with the times to make the reversal of the payment.

As stipulated in article 51 of Colombian Law 1480 of 2011, the conditions for the reversal of the payment will be those described below:

“When the sales of goods are made through electronic commerce mechanisms, such as the Internet, PSE and/or call center and/or any other telesales mechanism or virtual store, and a credit or debit card has been used to make the payment. or any other electronic payment instrument, the participants in the payment process must reverse the payments requested by the consumer when it is the subject of fraud, or corresponds to an unsolicited operation, or the product purchased is not received, or the product delivered does not corresponds as requested or is defective.

In order for the reversal of the payment to proceed, within five (5) business days following the date on which the consumer became aware of the fraudulent or unsolicited operation or that he should have received the product or received it defective or not corresponding to the requested, the consumer must file a complaint with the supplier and return the product, when appropriate, and notify the issuer of the electronic payment instrument used to make the purchase of the claim, which, together with the other participants in the payment process, they will proceed to reverse the transaction to the buyer.

In the event that there is a dispute between provider and consumer arising from a complaint and this is resolved by judicial or administrative authority in favor of the provider, the issuer of the payment instrument, payment together with the other participants in the process, once it has been notified of the decision, and whenever possible, it will definitively charge the claimed transaction to the corresponding bank deposit or payment instrument or debit it from the consumer's checking or savings account, and the money will be made available to the supplier. If there are insufficient funds or it is not possible to carry out the above for any other reason, the participants in the payment process will inform the supplier of this, so that it can initiate the actions that it considers pertinent against the consumer. If the dispute is resolved in favor of the consumer, the reversal will be understood as final.

The foregoing, without prejudice to the duty of the provider to comply with its legal and contractual obligations to the consumer and the administrative sanctions that may apply. In the event that the judicial or administrative authority determines that there was bad faith on the part of the consumer, the Superintendency may impose sanctions of up to fifty (50) current monthly legal minimum wages.

The National Government will regulate this article.

PARAGRAPH 1st. For the purposes of this article, participants in the payment process are understood to be the issuers of the payment instruments, the managing entities of the Low-Value Payment Systems, the banks that manage the consumer's accounts and/or bank deposits. and/or the supplier, among others.

2nd PARAGRAPH. The consumer will have the right to reverse the payments corresponding to any service or periodic compliance obligation, for any reason and even without any justification, provided that the payment has been made through an automatic debit operation previously authorized by said consumer, in the terms indicated by the National Government for the purpose.”

14. Product shipping and delivery policy

The shipment of the products will be made through a national logistics and transport operator, recognized in Colombia. The value of the shipment will be agreed separately at the end of the transaction, informing the value of the same to the user and it is not included for deliveries abroad. Taxes, on import or export fees or charges, caused by the customs of other countries will not be included in the price of the garment.

For cash purchases, the shipment of the garments will be made once payment has been confirmed and will only apply in Colombian territory.

Currently we do not have the ability to sell and deliver to the whole world. If you wish to acquire our products and you are in a country in which we do not have delivery capacity, please contact me via e-mail at comercialiexterior@truccosjeans.com before making the purchase, since the value of the freight will be determined by the determined cost. According to previous analysis of geographical location, weight and volume of the order to be sent.

Shipping times will be determined by the national logistics operator, which corresponds to the following for the Colombian territory:

1. National main and intermediate cities between three (3) and five (5) business days that have delivery capacity. • Zone municipalities and other destinations between five (5) and ten (10) business days. • Air zones, special destinations and international shipments between ten (10) and twenty (20) business days.
2. Delivery days are counted in business days, which correspond to Monday through Friday. Saturdays and Sundays DO NOT count as business days, nor do holidays. For orders that are approved on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day. Orders that occur within Colombian territory before 9:00 amm Colombian time (GMT-5) count as orders placed that same day; after 9:00 amm (GMT-5), the orders that occur, its official delivery time will be counted from the next business day.
3. TRUCCOS does not undertake to make deliveries at an exact time and will be subject to the delivery times of the logistics operator.
4. Tracking code. Once the transaction has been processed, that is, it has been approved by the bank, a tracking code will be given with which you will be able to know exactly what status your order is in.
5. Authenticity of information. The information provided in the form on the payment page is used for the delivery of the product, which is why it must be authentic and truthful. TRUCCOS is not responsible for undelivered packages due to errors in the information provided, such as:

• Wrong or incomplete address.
• Wrong or incomplete name.
• Incomplete or nonexistent contact information.

It should be noted that the delivery of the product will be made at the address indicated by the buyer to any person of legal age who lives or is present at the place of delivery, for which the signature of the carrier's guide or the report will suffice . of it having been delivered the package.

8. Returned packages. In the event that the package cannot be delivered either due to errors in the information provided (the delivery address was not found, the name of the recipient does not correspond to the address provided) or due to logistical problems beyond our control, it will be the responsibility of the Username.

Any extra expense incurred for the reasons mentioned in this section will be borne entirely by the user. In the event that the product shows signs of damage or breakage in its packaging at the time of delivery, it must be registered in the logistics operator's guide as an observation and contact the customer service line to process and respond to the request.

9. Customs process. When your package enters the country of destination, it will go through a series of filters at national customs. Keep in mind that on some occasions the customs authorities may delay the processing of packages and this could affect the delivery times offered by us.

COVID-19 Announcement: Some packages may experience shipping delays, as the logistics service operator tries to carry out deliveries to the extent that the global and/or national blockades established for circulation by each of the respective nations allow delivery.

In case of problems with the shipment or delivery of your product, you can contact the email info@truccosjeans.com, Whatsapp +57 314 8651454 or the telephone line +57 (4) 5120440 ext. 123 in the city of Medellin, Colombia.

The delivery of the product will be made at the address indicated at the time of submitting the offer by the buyer to any person of legal age who is within the address.

15. Billing

Billing will be done electronically, in accordance with the laws in force in the Republic of Colombia; by means of a data message to the email previously registered by the buyer in TRUCCOS.

TRUCCOS reserves the right to reject any order placed by the buyer. TRICKS, at its discretion, may limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that TRUCCOS makes a change or cancels an order, it will be notified by contacting via email and/or billing address or telephone number provided by the buyer at the time the order was placed. TRUCCOS reserves the right to limit or prohibit orders that, in its judgment, appear to be placed by dealers, resellers, purchasing agents or distributors.

As a buyer, you agree to provide current, complete and accurate purchase and account information for all purchases made at our store. The buyer also agrees to promptly update his account and other information, including his email address and credit card numbers and expiration dates, so that TRUCCOS is able to complete the transactions and contact him when necessary.

16. Product Warranty

The legal guarantee is the obligation that TRUCCOS has with buyers to guarantee quality, suitability, safety, good condition and operation of the products offered.

In order to apply to the legal guarantee on the acquired good, the product cannot present obvious symptoms of abuse, misuse or improper handling of it by the CONSUMER.

The legal guarantee offered by TRUCCOS will be subject to the provisions of Law 1480 of 2011 and Decree 735 of 2013, and in particular to the following criteria:

16. 1. Term of the legal guarantee

TRUCCOS will offer a guarantee for a term of ninety (90) calendar days from the receipt of the product by the buyer, for manufacturing defects, quality of the product offered according to its characteristics, ordinary defects or lack of suitability of the good for the purpose for which it was created. The guarantee will not apply in case of the grounds for exoneration determined in article 16 of Law 1480 of 2011.

16.2. Product out of warranty time

The product that presents a purchase period greater than that established in the previous numeral, will not apply for the guarantee.

16.3 Waiver of Guarantee

The guarantee will not apply in case of the grounds for exoneration determined in article 16 of Law 1480 of 2011.

WITHOUT LIMITATION, WE INDICATE SOME OF THE WARRANTY RESTRICTIONS

1. When the stipulated terms and deadlines are not met.
2. Due to improper use of the product or it has not been used based on the instructions and/or user manual.
3. The product has been intervened or altered.
4. That the product is not in optimal conditions of cleanliness and hygiene

16.4. Requirements and conditions that must be met to enter within the terms of the guarantee.

The buyer must express his desire to return or exchange a product for warranty within ninety (90) calendar days following receipt of the product at the address indicated at the time of making the offer. The notification must be made through the email info@truccosjeans.com, Whatsapp +57 314 8651454 or the telephone line +57 (4) 5120440 ext. 123. If after ninety (90) calendar days following receipt of the product, the buyer has not expressed his desire to execute the product guarantee, it will be understood that he has withdrawn any claim before TRUCCOS and the guarantee will be extinguished.

The shipment of the products that are requested to execute the guarantee will be assumed by TRUCCOS. The instructions for the return of the product will be sent via email once the request is received.

When the product returned by the buyer is received at the TRUCCOS facilities, it will be reviewed and inspected that it complies with the conditions contemplated as a guarantee.

The buyer will be offered the possibility of making an exchange for a product of the same reference in another color or size, or a coupon for the same value of the product purchased to make a new purchase of a different garment only through the website. www.truccos.com.co, or the refund of the money. For any of the above cases, TRUCCOS will carry out the operations within a maximum period of thirty (30) business days from the receipt of the product returned by the buyer, but there will be no compensation, interest or other items in favor of the buyer.

16.5. Legal guarantee claim for the same reason for the second time

In the event that the case notified to THE SUPPLIER is diagnosed by him as a product quality issue and, in turn, corresponds to a failure for the second time for the same reason, for the solution of the same THE CONSUMER may choose a new repair , the change of the good or the return of the money, which will be coordinated between the areas in charge of THE SUPPLIER, TRUCCOS has ten (10) business days following the moment in which the consumer makes available the good object of the request for effectiveness of the legal guarantee.

16.6. Terms of response for legal guarantee not contemplated in these terms and conditions or in Colombian regulations

For any of the cases not covered by Law 1480 of 2011 or Decree 735 of 2013, TRUCCOS will carry out the operations within a maximum period of thirty (30) business days from receipt of the product returned by the buyer, but not there will be compensation, interest or other items in favor of the buyer.

For all the aforementioned cases, it must be taken into account that, according to the shipment to the destination city to which the product will be sent, the terms and times established in the TRUCCOS product shipment policy must be taken into account.

17. Product Exchange Policy

The buyer who is not satisfied with a product, for any of the following reasons, may request the change of product, only under the following circumstances:

17.1. Size: If the garment is received with a size different from that specified at the time of the order, it will be subject to change by TRUCCOS, which will be responsible for its logistics. Example: a size eight (8) is ordered and a size ten (10) arrives.

17.2. Color: If the purchased garment arrives with a different color than the one specified at the time of the order, it will be subject to change by TRUCCOS, which will be responsible for its logistics. Example: military green pants are ordered and they arrive in beige.

17.3. Fit (Type of fabric or silhouette): in the event that the garment that was ordered does not fit the body of the person who made the purchase and does not fit properly, it may be subject to change by TRUCCOS, which will be responsible for its logistics. Example: the garment is too wide or narrow even with the correct size, which makes it uncomfortable.

The buyer must express his desire to return or exchange a product within ten (10) calendar days following receipt of the product at the address indicated at the time of making the offer. The notification must be made through the email info@truccosjeans.com, Whatsapp +57 314 8651454 or on the telephone line +57 (4) 5120440 ext. 123. If after the period indicated above upon receipt of the product, the user has not expressed his desire to request the product change, the company will not make the product change. Without prejudice to the legal guarantees that assist the buyer.

The shipment of the products that are requested to be exchanged for another product will be assumed by TRUCCOS, only for the first exchange. The products must be returned by the buyer in the same packaging in which it was received, without use or modification, with all the labels and in the same state of conservation as it was sent by TRUCCOS. The instructions for the return of the product will be sent via email once the request is received.

When the product returned by the buyer is received at the TRUCCOS facilities, it will be reviewed and inspected that it meets the conditions described above and if it is positive, the following alternatives will be offered to the buyer:

1. The user will be offered the possibility of making a change for a product of the same reference in another color or size, or a coupon for the same value of the product purchased to make a new purchase of a different garment only through the website www. tricks.com.co. For any of the above cases, TRUCCOS will carry out the operations within a maximum period of thirty (30) business days from the receipt of the product returned by the buyer, but there will be no compensation, interest or other items in favor of the buyer. .

In the promotions, only the return of money or the exchange of products due to manufacturing defects is made, without prejudice to the right of withdrawal that assists the consumer according to Law 1480 of 2011.

18. Products or services displayed on the website, exclusive products, limitation of purchase quantities

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion as long as they have not been published by TRUCCOS. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

19. Promotions, news and updates

To be informed of special offers, the user must subscribe to the newsletter to stay informed of TRUCCOS events, promotions and news. You can also find all the information on our website and on social networks: Facebook and/or Instagram, in the respective official TRUCCOS profiles.

All TRUCCOS special offers will be made through the official channels indicated above, for which special offers made through non-official profiles of the company will not be recognized.

20. Products or services displayed on the website, exclusive products, limitation of purchase quantities

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to change in accordance with the terms and conditions.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion as long as they have not been published by TRUCCOS. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

21. Information and third party websites

The website may offer hyperlinks or access to web pages and content of other persons or entities. TRUCCOS does not control, endorse or guarantee the content included in said sites. The user accepts that TRUCCOS is not responsible for any content, associated link, resource or service related to the site of a third party. Likewise, the user accepts that TRUCCOS will not be responsible for any loss or damage of any kind arising from the use made of the contents of a third party. Links and access to these sites are provided solely as a convenience to the user.

The user acknowledges and agrees that we provide access to these types of tools "as is" and "as available" without guarantees, representations or conditions of any kind and without any endorsement. We will have no liability arising from or related to your use of tools or links provided by third parties.

Any use that the user makes of the optional tools or third party links offered through the site, will be at the user's own risk and discretion, so you must ensure that you are familiar with and approve of the terms under which these tools are provided. by the third party provider(s).

It is also possible that, in the future, TRUCCOS will offer new services and/or features through the website (including the launch of new tools and resources). These new features and/or services will also be subject to these terms and conditions.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any third party materials, products or services.

We are not responsible for any harm or damages related to the acquisition or use of goods, services, resources, content, or any other transactions made in connection with third party websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.

Therefore, the user accepts that TRUCCOS is not responsible for any content, associated link, resource or service related to the site of a third party. Likewise, the User accepts that TRUCCOS will not be responsible for any loss or damage of any kind arising from the use made of the contents of a third party. Links and access to these sites are provided solely for the User's convenience.

The establishment of a link (link) with the website of another company, entity or program does not necessarily imply the existence of relations between TRUCCOS and the owner of the linked site or web page, nor the acceptance or approval of its contents or services. Those who intend to establish a link (link) will ensure that it only allows access to the web home page. Likewise, they must refrain from making false, inaccurate or incorrect statements or indications about TRUCCOS or including illegal content, or contrary to good customs and public order.

Likewise, TRUCCOS is not responsible for the information that is outside its website and is not managed directly by the administrator of the website www.truccos.com.co. The links (links) that appear on the website are intended to inform the user about the existence of other sources likely to expand the content it offers, or that are related to them. TRUCCOS does not guarantee nor is it responsible for the operation or accessibility of the linked web pages; nor does it suggest, invite or recommend a visit to them, so it will not be responsible for the result obtained.

TRUCCOS does not respond in any case and under any circumstances, for attacks or incidents against the security of its website or against its information systems or for any unauthorized, fraudulent or illegal exposure or access to its website and that may affect the confidentiality, integrity or authenticity of the information published or associated with the content and services offered therein.

Likewise, they must refrain from making false, inaccurate or incorrect statements or indications about TRUCCOS or including illegal content, or contrary to good customs and public order.

22. User Comments, Feedback and Other Submissions

If, at our request, the user sends certain specific submissions (for example, participation in contests) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, either online, by email, by post, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use in any medium any comments that you submit. We are and will be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for comments; or (3) to respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or the terms and conditions.

The user agrees that their comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or property rights. You further agree that your comments do not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related website. The user may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. The User is solely responsible for the comments you make and their accuracy. We are not responsible and assume no liability with respect to comments posted by you or any third party.

23. Availability of Information

TRUCCOS does not guarantee the operation of the communications network and therefore does not assume any responsibility for the availability of this website. The server may be disconnected without prior notice, TRUCCOS will do everything necessary to ensure that the impact of maintenance tasks is as minor as possible.

24. Responsibility for the information contained

TRUCCOS does not control or guarantee the absence of viruses or other elements in the content that may cause alterations in your computer system (software and hardware) or in the electronic documents and files stored in your computer system.

As a result of the above, TRUCCOS will not be responsible for any damage caused by virtue of any alteration that has been made to the download materials or files supplied directly by the entity.

25. Errors, inaccuracies and omissions

From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and shipping costs. availability. No updated specification or update date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been changed or updated.

26. Prohibited uses

In addition to other prohibitions as stated in the terms and conditions, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or any third party's intellectual property right; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that could compromise the functionality or operation of the Service or any related website; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the Prohibited Use Items.

27. Indemnity and compensation for damages

The user agrees to indemnify, defend and hold harmless TRUCCOS and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party by reason of or as a result of your breach of the terms and conditions or the documents incorporated by reference, or the violation of any law or the rights of third parties.

28. Severability

In the event that any provision of these Terms of Service is found to be illegal, void, or unenforceable, such provision shall nevertheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service , such determination shall not affect the enforceability of any remaining provisions.

29. Effects upon termination of these terms and conditions

The obligations and responsibilities of the parties that have been incurred prior to the date of termination of these terms and conditions will survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until this Agreement is terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms and conditions, we also may unilaterally terminate this agreement at any time without notice, and you will remain liable for all amounts due. until the date of termination; and/or accordingly we may deny you access to our services (or any part thereof).

30. Personal Data Protection and Processing Policy

The security of personal data is a priority for TRUCCOS FASHION SAS, consequently, we inform that we have implemented and complied with the security levels required by current regulations in relation to the collection, handling and protection of data.

This Internet site strives to offer the highest level of security for which advanced technology is used. However, considering the state of data transmission technology over the Internet, no system is currently 100% secure or attack-free. Consider the protection methods used by TRUCCOS FASHION SAS to protect your data and your privacy, and please inform us of any concerns, questions or comments to the email info@truccosjeans.com, Whatsapp +57 314 8651454 or the telephone line +57 (4 ) 5120440 ext. 123 in the city of Medellín – Colombia.

TRUCCOS FASHION SAS respect your privacy. All the information that you provide us will be treated with the utmost care and with the greatest security possible, and will only be used in accordance with the limits established in this document and for activities related to Marketing in accordance with the parameters previously approved by you. . Notwithstanding the foregoing, at any time you may request updating of the information, and/or removal from our database, for which you may contact our service lines, or email info@truccosjeans.com.

TRUCCOS FASHION SAS It only collects your personal data when you provide it directly, as well as when you fill out our contact forms, information sheet, and/or at marketing events, fairs, among others.

The information you provide to TRUCCOS FASHION SAS Its purpose is the development of the corporate purpose of the company, its parent company, affiliates, subsidiaries, controlled and similar, which includes but is not limited to: statistical, commercial, informative, product monitoring, marketing, notification and customer contact for security and/or satisfaction campaigns, relational marketing and/or similar, verification in credit bureaus, accounting and payroll aspects, and others applicable to each of the holders.

TRUCCOS FASHION SAS is always committed to presenting new solutions that improve the value of its products and services to offer you special marketing opportunities, such as incentives and promotions. To achieve that goal, your information may be shared internally and with some of our business partners. FASHION SAS TRICKS; takes all possible measures so that the information provided is used, respecting the same privacy policy that TRUCCOS FASHION SAS

Non-identifying and statistical information may also be shared with business partners. Except for the above cases, TRUCCOS FASHION SAS will not share information that could personally identify its customers.

By providing your personal data, you are automatically and expressly authorizing TRUCCOS FASHION SAS to use them in accordance with this Security and Privacy Policy. When you request information, TRUCCOS FASHION SAS asks you about how you want your information to be used for future communication with TRUCCOS FASHION SAS and with its business partners. At that time, if you do not agree with the proposed use suggested by TRUCCOS FASHION SAS, you can deactivate the unwanted options by clicking on the corresponding icon. If you choose to keep the options activated, you will automatically be authorizing TRUCCOS FASHION SAS to use your personal data to receive future correspondence from TRUCCOS FASHION SAS or its business partners. At any time you can contact our telephone service lines, or the institutional email comercial@truccosjeans.com, in order to make your request known, and must accompany it with some minimum identification data such as CC, telephone, among others. , so that a collaborator of our company can contact you, and manage to attend to your request, update the information, or remove it from our database.

You also have an important role to play in protecting your privacy. We recommend that you disconnect from the TRUCCOS FASHION SAS and that you close your browser window at the end of your visit so that third parties do not have access to your personal data, especially when you use public or shared computers. TRUCCOS FASHION SAS will not be responsible in case you do not take these recommendations into account, nor for the damages caused by such carelessness.

If you are a minor, you cannot register on our website, so no personal data will be requested. If you want to access, ask for the accompaniment of your parents or legal guardian.

These policies are addressed to all our End Customers, Employees, Former Employees, Suppliers, Contractors, Shareholders, and other holders and legitimized personal data registered in each of our databases.

TRUCCOS FASHION SAS, identified with Nit No. 811.038.011 - 8, with address in the city of Medellín - Antioquia, at Carrera 56 No 46 - 49 Local 902, as responsible for the processing of personal data that currently remains in the databases of the company, hereby informs the Personal Data Treatment Policies, which may be subject to both national and international storage, use, circulation, deletion, reception, collection, updating, transfer, and transmission both nationally and internationally. international.

The purpose of processing this personal data is to develop the corporate purpose of the company, its parent company, affiliates, subsidiaries, controlled companies and the like, which includes but is not limited to: statistical, commercial, informative, product monitoring, marketing, notification and customer contact for security and/or satisfaction campaigns, relational marketing and/or similar, verification in credit bureaus, accounting and payroll aspects, and others applicable to each of the holders.

The holders of the information, as well as those legally legitimized, will have the right to: access, know, update, rectify, revoke and request proof of authorization, as well as the deletion of personal data in the cases contemplated in the Law, for which you can send your request to the email info@truccosjeans.com, if you prefer by contacting Whatsapp +57 3148651454 or the line +57 (4) 5120440 ext. 123 or entering the website www.truccos.com.co.

This Data Treatment Policy refers to the use that TRUCCOS FASHION SAS will give to the personal data that is in its records in accordance with the provisions of Law 1581 of 2012 and Decree 1377 of 2013, as well as the other decrees that regulate, complement or modify these provisions, for an indefinite term, or until TRUCCOS FASHION SAS establish and communicate it on this website.

31. Username and password management

The User agrees to keep confidentially and with the utmost diligence their personal password to the website.

32. Dispute Resolution

All disputes and/or claims that may arise from the business relationship, as well as from the use of the website www.truccos.com.co imply acceptance and submission to the laws and regulations of the Republic of Colombia and will be resolved by the competent courts of the Republic of Colombia.

33. Applicable regulations

These terms and conditions, the contract and the legal relations derived from them, will be governed by the laws of the Republic of Colombia.

34. Source of Funds

The parties declare that their income comes from lawful activities and that they do not find negative records in national or international money laundering prevention lists, nor do they incur in any category of money laundering and, consequently, they are obliged to respond, to the other party, for all the damages that may be caused as a consequence of the non-correspondence with the reality of this affirmation. In accordance with the above, it will be just cause to terminate the contract, the inclusion of any of the parties, their shareholders or their legal representatives in the lists of the OFAC or any local, foreign or international authority, as suspicious of money laundering activities. Likewise, the party whose statement is contrary to reality or who is included in the annotated lists, will be liable to the other party for the damages caused to the complied party.

PARAGRAPH. For all purposes "money laundering" is the set of procedures used to change the identity of illegally obtained money, so that it appears to have been obtained from legitimate sources. These procedures include disguising the origin and true ownership of the funds.

35. Use of Cookies

Users of the website know and accept that it may use a tracking system through the use of cookies. Cookies are small files that are installed on the hard drive, with a limited duration in time that help to personalize the services. We also offer certain features that are only available through the use of cookies. Cookies are used in order to know the interests, behavior and demographics of those who visit or are visitors to our website and in this way, better understand their needs and interests and give them a better service or provide related information. We will also use the information obtained through cookies to analyze the pages browsed by the visitor or user, the searches carried out, improve our commercial and promotional initiatives, display advertising or promotions, banners of interest, news related to the portal, improve our offer content and articles, personalize such content, presentation and services. Additionally, the website uses cookies so that the user does not have to enter their password so frequently during a browsing session, also to record and corroborate the records, the user's activity and other concepts and commercial agreements, always with the objective of installation of cookies , the benefit of the user who receives it, and will not be used for purposes other than those of the portal. It is established that the installation, permanence and existence of cookies on the user's or visitor's computer depends on their exclusive will and can be removed from their computer whenever they wish. To know how to remove cookies from the system, it is necessary to review the help section of the browser. Also, you can find cookies or other similar systems installed by third parties on certain pages of our Site. It is important to note that the website does not control the use of cookies by third parties parties .

36. Entire Agreement

The failure, delay or delay of TRUCCOS to exercise or enforce any right or provision of these terms of service will not constitute a waiver of such right or provision. These terms and conditions and the policies or rules of operation published by TRUCCOS on this site or with respect to the service constitute the entire agreement of understanding between you and us. These govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms and conditions).

37. Doubts, clarifications or comments

In case of doubt, clarification or comment regarding the content of this web page, regarding these terms and conditions or any other issue related to the products and/or services offered by TRUCCOS, we invite you to make your comment in our “Contact us” section. ” or please communicate with our service channels, via mail to Carrera 56 No. 46 - 49 Local 902, in the municipality of Medellín – Antioquia, to our whatsapp chat (+57) 3148651454 from Monday to Friday from 8:00 AM m. to 5:00 pmm and Saturdays from 8:30 am to 5:00 pmm to 12:30 pmm, contact telephone numbers (+57)(+574)5122312, (+574)5120440 ext 123, (+57)3006541508, (+57) 3148651454 and emails info@truccosjeans.com,cuentatruccos@hotmail.com.